Tips for your new EBT Card
The EBT Card is your permanent card. Do not throw away.
To easily manage your card, use the Connect EBT Client Portal or mobile app for Apple or Android devices.
The Connect EBT Client Portal is a website that can be accessed by your internet browser. The Connect EBT mobile app is available for both Apple and Android devices.
The portal and app require you to create a profile to register your EBT Card. A profile requires your:
- Social Security Number
- Date of Birth
- 16 Digit EBT Card Number
When you sign up on the portal, you can:
- Create PINs for your benefits.
- Ask for a new EBT Card if yours is lost or stolen.
- Check your benefit balances.
- See your benefit transactions.
Every benefit or service you get requires a PIN (Personal Identification Number) for you to access. If you receive more than one benefit, like SNAP and Child Care, you must assign a PIN to each of them. You may assign the same PIN to each of your services.
Soft PINs are four-digit numbers that are easy to figure out, like 1-2-3-4, 1-1-1-1, 1-0-1-0, and 4-3-2-1. Although they are easy to remember, they are also easy to steal. Set a PIN that only you will know.
If your EBT card is lost or stolen, request a new one by:
- Logging into the Connect EBT Client Portal
- Downloading and logging into the Connect EBT Cell Phone App for Apple or Android.
- Calling Conduent at 1-888-328-6551
- Or visit your local county office
