Library: Policy

340:105-11-255. Office of the State Long-Term Care (Office) ombudsman staff and volunteer training

Revised 9-15-17

(a) Paidombudsmanstaff training curriculum.New ombudsman staff training includes 90 hours of introductory education in:

(1) the Long-Term Care Ombudsman Program (Program);

(2) Program policies and procedures;

(3) the complaint investigation and response system;

(4) the long-term care regulatory system;

(5) residents' rights;

(6) characteristics of long-term care facilities and residents;

(7) aging processes;

(8) communication skills;

(9) legal and ethical issues;

(10) a visitation practicum;

(11) mediation or negotiation skills;

(12) community resources or services;

(13) volunteer management;

(14) reporting and record keeping;

(15) adult abuse, neglect, and exploitation investigations; and

(16) testing to determine an understanding of the curriculum.

(b) Volunteer ombudsman training curriculum.Ombudsman volunteer training includes 12 hours of introductory education in:

(1) the Program;

(2) the ombudsman volunteer role, including activities and responsibilities;

(3) problem-solving and complaint investigation;

(4) aging processes;

(5) characteristics of long-term care facilities and residents;

(6) communication and interviewing skills;

(7) Oklahoma's Nursing Home Care Act, Residential Care Act, or Assisted Living Act, as appropriate;

(8) residents' rights in long-term care facilities;

(9) long-term care regulation;

(10) confidentiality;

(11) reporting and record keeping; and

(12) a visitation practicum.