Library: Policy

340:105-11-248. Ombudsman volunteer rules and guidelines

Revised 9-15-17

The designated ombudsman volunteer observes the requirements of the State Long-Term Care Ombudsman (Ombudsman) State Long-Term Care Ombudsman Program (Program).The ombudsman volunteer:

(1) completes and signs Forms:

(A) 02OM003E, Ombudsman Volunteer Application;

(B) 02OM001E, Conflict of Interest Statement and Ethical Guidelines; and

(C) 04AD003E, Request for Background Check;

(2) completes the two-day ombudsman volunteer training program to be designated by Program staff;

(3) accepts supervision by the ombudsman supervisor;

(4) respects privacy and confidentiality.

(A) The volunteer does not disclose information regarding any complainants or participant's name, condition, or situation, except to the ombudsman supervisor or State Long-Term Care Ombudsman (Office) staff, without the written permission of the complainant, participant, or legal representative.

(B) Supervisory approval is secured before any information is released;

(5) visits weekly with residents in the assigned facility;

(6) attends monthly ombudsman volunteer meetings for continuing education, program updates, and group supervision;

(7) submits monthly reports to the ombudsman supervisor;

(8) wears the badge issued by the designated entity ombudsman supervisor when visiting the facility or attending functions as an ombudsman volunteer;

(9) is available to the facility residents, hears their concerns, and assists them with, and follows-up on problem-solving;

(10) meets with the facility administrator to establish and maintain a cooperative working relationship;

(11) is familiar with facility policies and procedures established for its operation;

(12) is designated as an ombudsman volunteer, limited to the facility named in the designation letter, unless authorized in advance by the Ombudsman;

(13) is clear in understanding the ombudsman volunteer role on behalf of the residents; and

(14) does not perform direct care services, such as lifting, feeding, or transporting residents.