Library: Policy

340:105-11-239. Provision of information

Revised 9-15-17

The Office of the State Long-Term Care Ombudsman (Office), State Long-Term Care Ombudsman (Ombudsman), and designated staff provide information to public and private agencies, legislators, the media, and other persons regarding the problems and concerns of residents and recommendations related to the problems and concerns.The provision of information includes, but is not limited to:

(1) Office staff:

(A) developing administrative and legislative proposals as needed, relating to significant problems of residents in long-term care facilities, based on complaint investigation data and other sources;

(B) developing working relationships with state legislators and policy makers in order to inject concerns of long-term care facility residents directly into the policy making process;

(C) providing information on conditions affecting and the needs of long-term care facility residents, upon request, to individuals, agencies, organizations, and others; and

(D) meeting at least quarterly with the State Council on Aging's Advisory Committee for the State Long-Term Care Ombudsman Program (Program) to discuss Program operation, issues affecting the population served by the Program, and strategies to address identified concerns.

(2) Area ombudsman staff provide:

(A) information to individuals, agencies, committees, and organizations concerning the general problems and issues affecting residents in long-term care facilities; and

(B) community education on needs and issues affecting long-term care facility residents through publicity including monthly press releases, public speaking, and other means.