Library: Policy

340:110-3-149. Complaint investigation

Revised 10-01-01

     Upon receipt of a complaint that a facility is in noncompliance with requirements, the licensing representative notifies the administrator of the facility and conducts a thorough investigation.  The name of the complainant is kept confidential.  The administrator of the facility and the chair of the governing board are advised of the outcome of the investigation.  Allegations of child abuse, neglect, or mistreatment are investigated by the Office of Client Advocacy or its designee.