About Customer Success

The Customer Success team supports computers, laptops, tablets, phones and software including ordering and installation, troubleshooting, lifecycle management and mobile device management.

OMES Service Desk
The OMES Service Desk is the entry point for all IS requests. Reaching out to OMES IS through this team is the fastest way to receive support for all of your IT needs.

Information Technology Services Management 
This highly technical team maintains and ensures the smooth operation of OMES' ITSM platform. This behind-the-scenes crew keeps the engine running for our IT service management tool to ensure customers are supported efficiently.  

Password Reset
For help resetting your password or unlocking an account, our team assists across all systems and platforms.
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Provisioning
The OMES Provisioning team processes user requests for access to a variety of state systems and platforms in a timely manner while utilizing the principle of least privilege.

Mobile Device Management
Downtime on your cell phone can cause a severe headache. Our team diagnoses problems and keeps you updated every step of the way.
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Computer Support
OMES provides a one-stop shop for all your computer needs like requesting new devices, end-use support for issues and setting up new hires.

Executive Support
Our team of highly technical staff provides specialized support for all State of Oklahoma VIPs to ensure limited downtime.

Contact Center team
Our team is the backbone of setting up and maintaining OMES-supported customer interaction hubs. These technical experts ensure smooth operations for agents and a positive experience for customers. 

Computer Order Widget (COW)
Don’t know which computer is right for you? View OMES Computer Ordering Widget (COW) for product specifications of current models.