Public Utility Consumer Complaints
Before filing a public utility consumer complaint, please read the following list to confirm that your complaint is associated to a service regulated by the Oklahoma Corporation Commission. The links to file a Complaint are located at the bottom of this page.
Services Not Regulated by the Oklahoma Corporation Commission
DO NOT CALL REGISTRY
To place your name on Oklahoma's Do Not Call List, contact the Oklahoma Office of the Attorney General.
Oklahoma Office of the Attorney General (OAG)
Consumer Protection - Citizen Resources
Phone: 405-521-2029
Web Page
Place your name on the National Do Not Call Registry.
WIRELESS TELECOMMUNICATION SERVICES (pager, cellular phone and text messaging)
Complaints about your non-lifeline wireless service should be directed to the FCC's Wireless Telecommunications Bureau.
FCC Wireless Telecommunications Bureau Website: Wireless Telecommunications | Federal Communications Commission (fcc.gov)
Complaints about mobile devices or services, or unwanted text messages should be directed to https://reportfraud.ftc.gov/#/
ROBOCALLS & SCAM CALLS (landline and wireless)
Computer-generated international telephone scams, telemarketing complaints
Federal Trade Commission (FTC)
600 Pennsylvania Avenue, N.W.
Attn: Consumer Response Center
Washington, DC 20580
Phone: (877) 382-4357
Web Page: https://reportfraud.ftc.gov/#/
CUSTOMER PREMISES EQUIPMENT (appliances, electronic devices, etc.)
The Oklahoma Corporation Commission does not regulate customer premises equipment. For assistance regarding CPE, contact the equipment manufacturer and/or the establishment where the equipment was purchased.
CABLE, SATELITE TELEVISION & EQUIPMENT USED TO PROVIDE TELEVISION SERVICES
Cable television service is not regulated by the Oklahoma Corporation Commission. For assistance with cable TV service, please contact your local cable TV provider, your local franchising authority (usually a city or county government) and/or the Oklahoma Office of the Attorney General. If you believe you are a victim of fraud or in need of consumer protection contact the Oklahoma Office of the Attorney General for assistance.
Oklahoma Office of the Attorney General (OAG)
Consumer Protection - Citizen Resources
Phone: 405-521-2029 Email: ConsumerProtection@oag.ok.gov
Website: http://oag.ok.gov
You may also file a TV Consumer Complaint at the following FCC Website: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=33794
CITY WASTE MANAGEMENT or Municipal Utilities
Contact your local city services office.
DAMAGE CLAIMS RESULTING FROM A REGULATED UTILITY (OR THEIR CONTRACTOR)
Contact your utility company as the OCC does not have authority over damages.
E911
Contact your local city services office.
EASEMENTS AND RIGHT OF WAYS
Contact your local city services office.
INTERNET SERVICES & EQUIPMENT USED TO PROVIDE INTERNET SERVICES
The Oklahoma Corporation Commission does not regulate Internet service. For assistance with internet service, please contact your internet service provider and/or the Oklahoma Office of the Attorney General.
Oklahoma Office of the Attorney General (OAG)
Consumer Protection Unit
Phone: 405-521-2029 or 1-833-681-1895
E-mail: ConsumerProtection@oag.ok.gov
Website: https://www.oag.ok.gov/consumer-protection
Methods for entering a public utility consumer complaint with the OCC
- You may enter a public utility consumer complaint by telephone on regular business days from 8 a.m. to 4:30 p.m. by calling 405-521-2331 or toll free at 1-800-522-8154.
- Email your complaint to CS@occ.ok.gov. A Consumer Services Representative will contact you on the next regular business day. Please do not send copies of Drivers Licenses, Social Security Cards, or any other confidential information.
- Complaints and comments may be entered 24-hours a day through Facebook Messaging.
- Complaints may also be entered here through the Online Complaint Form for Public Utility and Telecommunications Companies
- Consumers may enter a complaint in person at 2401 N. Lincoln Blvd, Oklahoma City, OK, on the 1st floor, Suite 126 from 8:00 a.m. to 3:30 p.m. Monday through Friday. If you would like enter a complaint in person at the Tulsa location, please call 1-800-522-8154 to set up an appointment so an agent can be made available.
